Question 1

How do I create an account?

Accepted Answer

Click the 'Sign Up' button on the homepage. You can register using your email address or sign in with Google, Microsoft, or Facebook. After registration, you'll have access to a free test account with 100 SMS, 100 emails, and 100 validations.

Question 2

What's the difference between a Test and Paid account?

Accepted Answer

Test accounts are free and include 100 SMS, 100 emails, and 100 phone validations. Pro accounts cost €950 (one-time payment) and provide unlimited access to all features, including €100 worth of phone validations. Email validation uses your own 3rd party provider credits (ZeroBounce or EmailOversight). Both account types have access to the same features, just with different usage limits.

Question 3

How do I configure my messaging providers?

Accepted Answer

Go to Provider Settings in your dashboard. You'll need API credentials from your chosen providers (TeleSign, SMS Edge, Twilio, Nexmo for SMS; SendGrid, Mailjet for email). Enter your API keys and configure the settings for each provider you want to use.

Question 4

How do I send bulk SMS messages?

Accepted Answer

Navigate to Send SMS in your dashboard. Upload a CSV file with phone numbers and any dynamic fields, compose your message using our template system with variables like [[First]] and [[Last]], select your provider and throttling speed, then click Send. You can also schedule messages for later.

Question 5

What are dynamic fields and how do I use them?

Accepted Answer

Dynamic fields are placeholders in your message that get replaced with actual data for each recipient. Available fields include [[First]], [[Last]], [[Amount]], [[Date_To]], [[Date_From]], [[Brand]], [[Brand_Link]], [[Login]], [[Custom1]], [[Custom2]], and [[Custom3]]. Click on any field to insert it into your message.

Question 6

What is spintax and how does it work?

Accepted Answer

Spintax allows you to create message variations. Use the format {option1|option2|option3} and the system will randomly select one option for each message. For example, '{Hi|Hello|Hey} [[First]]' might become 'Hello John' for one recipient and 'Hey Sarah' for another.

Question 7

What throttling speeds are available?

Accepted Answer

We offer four throttling options: Fast (1 message every 2 seconds), Normal (1 message every 5 seconds), Slow (1 message every 10 seconds), and Random (1 message every 15-20 seconds). Slower speeds help avoid carrier rate limits and improve deliverability.

Question 8

How does phone number validation work?

Accepted Answer

Our phone validator uses libphonenumber to check if phone numbers are valid and properly formatted. Upload a CSV with phone numbers, and we'll validate each one, showing you which are valid, invalid, or need formatting corrections.

Question 9

How does email validation work?

Accepted Answer

We integrate with ZeroBounce API to validate email addresses. This checks if emails are deliverable, identifies disposable addresses, catches typos, and flags invalid domains. This helps improve your email deliverability and protect your sender reputation.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cryptocurrency payments only: Bitcoin (BTC), Ethereum (ETH), and USDT (Tether). After initiating a payment, send the exact amount to our wallet address and submit your transaction hash for verification.

Question 11

How long does payment verification take?

Accepted Answer

Cryptocurrency payments are typically verified within 24 hours after receiving sufficient blockchain confirmations. You'll receive a notification once your payment is confirmed and your account is upgraded.

Question 12

Are there any refunds?

Accepted Answer

Due to the nature of cryptocurrency payments and digital services, all payments are non-refundable. We recommend starting with a free test account to ensure our platform meets your needs before upgrading.

Question 13

What file format should my contact list be in?

Accepted Answer

We accept CSV (Comma-Separated Values) files. The first row should contain headers matching our dynamic fields (e.g., Phone, First, Last, Email). You can download a template from the Send SMS or Send Email pages.

Question 14

Is there a limit on how many contacts I can upload?

Accepted Answer

There's no hard limit on the number of contacts per upload. However, for best performance, we recommend splitting very large lists (over 100,000 contacts) into smaller batches.

Question 15

How do I track my message delivery?

Accepted Answer

Visit the Analytics page to see delivery rates, open rates (for email), and click-through rates. You can filter by date range, provider, and campaign. The Message History page shows the status of individual messages.

Question 16

How is my data protected?

Accepted Answer

We use industry-standard encryption for data in transit and at rest. Your API credentials are stored securely and never exposed. We comply with GDPR and other data protection regulations. See our Privacy Policy for full details.

Question 17

Do you offer two-factor authentication?

Accepted Answer

Yes, you can enable two-factor authentication (2FA) in your Account settings. We support authenticator apps like Google Authenticator and Authy for added security.

Frequently Asked Questions